Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact our customer support team before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, email service@morqellarl.com with your order information and return request.

Please provide:

• Your order number.
• The product name or description.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Images of the product packaging and shipping label when required.

Customer support will review your request and provide return instructions if approved.

Except where an item is damaged, defective, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in original condition.
• Complete with all original components and accessories.
• Free from intentional damage or modification.
• Returned with original protective packaging where possible.
• Accompanied by proof of purchase.

morqellarl™ creates thoughtfully designed children's environments including Montessori-inspired furniture, creative learning tools, and lifestyle organization products.

Depending on materials, finishes, handcrafted details, and natural characteristics, minor differences may occur between individual pieces.

If you simply prefer a different style, color, or appearance after receiving your product, you may request a return within the applicable return period. Unless there is a confirmed product issue attributable to us, the request may be treated as a preference-based return.

After your return request has been reviewed and approved, customer support will provide the appropriate return address and detailed instructions.

Unauthorized returns or packages sent to an incorrect destination may experience delays, rejection, or difficulties during processing.

Certain products may not qualify for preference-based returns because of customization, product condition, safety considerations, or other reasonable circumstances.

• Customized or personalized products.
• Items clearly identified as final sale or non-returnable before purchase.
• Products that have been altered, misused, or damaged after delivery.
• Products returned without required components or packaging.
• Items that cannot reasonably be inspected or resold.

These limitations do not remove consumer rights that cannot legally be excluded.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the product condition.
• Photos of packaging and shipping labels when applicable.

After review and confirmation, morqellarl™ will provide an appropriate replacement, refund, reshipment, or other reasonable solution for issues attributable to us.

Preference-based returns: If a return results from personal preference, style selection, color choice, or another reason not caused by morqellarl™, customers are generally responsible for return shipping costs.

Confirmed issues attributable to us: If we confirm that an item was damaged, defective, incorrect, or incomplete due to our error, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns unless required by applicable law.

For approved returns, customers should use a reliable shipping service and retain shipping confirmation and tracking information until the return process is completed.

morqellarl™ cannot guarantee receipt of packages that are shipped without tracking information or sent to an address not provided by customer support.

Customers are generally responsible for the package until it reaches the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, an eligible refund will normally be initiated to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, morqellarl™ may determine that a refund or replacement can be provided without requiring the item to be returned.

Exchange requests depend on current inventory availability and product availability.

Minor differences in material, finish, color tone, texture, or handcrafted details may occur between individual products.

If a direct exchange is unavailable, customer support may assist with an approved return process and a new order for the desired item.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, preparation, packaging, or shipment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy is intended to explain our standard return and refund procedures.

It does not limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.